Fraser House / SpazCraft

Ecommerce & Operations

Inventory in, orders out, without the owner in every step.

Most small businesses don't need a new platform. They need the listings, pricing, shipping and daily routine set up so they run properly every day. That's the work I do, and have done since my first operations job.

Talk to me about your storeSee the case study

Case study · eBay Business Advisor since 2023

Standard Auto Wreckers

An auto recycler in Port Hope, Ontario, selling used parts on eBay. Every part is different, and each one needs the right title, fitment, price and shipping before it can sell.

I came in to run eBay operations and business development. Instead of fixing listings one at a time, we set up a system: house rules for every listing, a checker that catches problems before they go live, and bulk edits that a person approves before they upload.

Try it: run the checker on a sample listing, then let it fix the title.

Titlecivic engine good runs 2016

27 / 80 characters

  • Year range, make and model first
  • Standard part name
  • Key spec: engine size, side or drive
  • Mileage or condition a buyer can trust
  • Fits in 80 characters
Illustration with sample listings, not real store data.

What we set up

Four parts of one operation, all feeding off the same inventory, each built around how the yard already works.

The yard's inventory at the centre, with listings, pricing, shipping and buyer messages around it in one loop. Yardinventory Listings Pricing Shipping Messages
  • Listing rules and checkerTitles, part names, fitment and condition written down as house rules, with a checker that flags live listings that break them. Bulk edits go out as reviewed change sets.
  • Pricing from sold dataPrices based on what the same part actually sold for, not on feel.
  • Shipping platformQuote a part, queue it for shipping and track it until it's delivered, all in one place instead of spread across emails and spreadsheets.
  • Buyer messagesCommon questions answered from rules, with anything unusual handed to a person.

One path for every order

The shipping platform gives every sold part the same route, so nothing waits in someone's inbox.

  1. QuoteSize and weight in, shipping price out.
  2. QueueSold parts line up for the shipping crew.
  3. ShipPacked, labelled and handed off.
  4. TrackFollowed until it's delivered.

Operations I've run

I've worked inside the business, not just advised from outside it.

  1. 2021 – now

    CEO & Founder Mapping Network Inc.

    A Canadian IoT hardware distributor with its own online store and fulfilment. See the IoT work.

  2. 2019 – 2020

    Director of Operations Tackle Depot

    Ran day-to-day operations in outdoor retail and built the foundation for online sales, while advising High Falls Outfitters and Scorpion Outdoors.

Ways to work together

I follow a product from the shelf to the customer's door, find where time and money leak out, then fix it with the tools you already have wherever they work.

  1. 1 to 2 weeks

    Operations and AI audit

    I walk your operation end to end and hand you a written plan.

    • Where time and money leak out
    • What to fix first, ranked by payoff
    • Where AI fits, and where it doesn't
    Ask about an audit
  2. 2 to 4 weeks

    Build sprint

    One working tool, built around how your team already works.

    • A listing checker, pricing tool, dashboard or automation
    • A preview link at every step
    • Guardrails, notes and a handover
    Ask about a build
  3. Monthly

    Ongoing advisor

    An experienced operator on call, a few hours a week.

    • eBay and marketplace operations
    • Process fixes as you grow
    • A second opinion before you spend
    Ask about advising

Every engagement starts with a free first call and a fixed quote.

Got a store or a stockroom that isn't pulling its weight?

Tell me what you sell and where it gets stuck. I'll tell you honestly whether I can help, and where I'd start.

Talk to me about your business Message me on LinkedIn